Returns
Eligible products may be returned within 30 days of delivery.
To be eligible for a return, Tip Taps refill packs must be:
- Unopened
- Unused
- In their original packaging
- In resalable condition
Because Tip Taps are personal hygiene products, opened or used refill packs are not eligible for return unless the product arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.
Before sending a return, please contact Tip Taps LLC through the contact information provided on TipTapsLLC.com. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your shipment arrives damaged, defective, or contains the wrong item, contact us as soon as reasonably possible and provide:
- Your order number
- A description of the issue
- Photos of the product and shipping packaging when applicable
If we confirm that Tip Taps LLC made an error or that the product was damaged in transit, we may provide a replacement, refund, or other appropriate resolution.
Tip Taps LLC will cover reasonable return or replacement shipping costs when the return is the result of our fulfillment error or a verified damaged or defective shipment.
Return Shipping
For eligible returns that are not the result of a Tip Taps LLC error, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method. Tip Taps LLC is not responsible for return shipments that are lost before they are received by us.
Original shipping charges are generally nonrefundable unless the return results from our error or applicable law requires otherwise.
Refunds
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Depending on your bank or card issuer, it may take additional time for the refund to appear after it has been processed.
Refunds apply only to amounts approved under this policy. Shipping charges or other nonrefundable charges may be excluded where permitted by law.
Partial Returns and Refunds
If an order contains multiple refill packs, eligible unopened units may be returned individually.
For example, if five refill packs were purchased and two unopened packs are returned in resalable condition, a refund may be approved for those two units without requiring the entire order to be returned.
A refund does not automatically mean that returned products have been added back to available inventory. Returned products must first be physically received and inspected.
Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not yet been fulfilled or shipped.
Once an order has been shipped, it generally cannot be cancelled and must instead follow the applicable return process.
Refused or Undeliverable Shipments
If a package is returned to Tip Taps LLC because of an incorrect address supplied by the customer, refusal of delivery, or another issue outside our control, any refund may be reduced by shipping or carrier charges incurred, where permitted by law.
We will work with customers to resolve verified carrier or fulfillment errors.
Exchanges
We generally handle eligible product issues through replacement or refund rather than traditional exchanges.
Contact us if you received the wrong item or a damaged or defective product.
Refunds Through Stripe
Payments made through our website are processed using Stripe.
Tip Taps LLC, not Stripe, is responsible for approving returns and refunds. Approved refunds will generally be sent back through Stripe to the original payment method.
Contact Us
To request a return, cancellation, replacement, or refund, contact Tip Taps LLC through the contact information or contact form available at TipTapsLLC.com.
Please include your order number so we can locate your purchase.
This policy does not limit any rights or remedies available to you under applicable law.
